Prepare sales budgets, forecasts, and re-quotations.
Negotiate annual contracts, bidding, and margin protection measures.
Build and maintain a comprehensive account overview (“Account Panorama”).
Monitor and be accountable for the account P&L (revenue, gross margin), conducting regular account panorama analysis to guide strategic decisions.
Develop and execute a robust annual price negotiation strategy based on data-driven analysis of cost drivers, market trends, and total account profitability.
Operational:
Manage customer projects in the post-nomination lifecycle, covering ramp-up, running, and decline phase
Manage day-to-day customer relationship, coordinate inquiries, and ensure smooth communication.
Monitor running projects, align with operations and Global Program Management.
Analyse sales data, track project performance, and identify improvement areas.
Serve as the primary escalation point for all commercial and operational issues, coordinating crisis resolution for critical events such as potential line-stops or quality recalls.
Leadership & People:
Act as trusted contact for the customer, ensuring consistent communication and relationship building.
Support Technical Business Developers by providing timely and accurate account insights.
Build and maintain trust-based relationships with key customer stakeholders (procurement, planning, quality) through transparent communication and relentless problem-solving.
Follow up closely the SOP of key projects
Cross-functional:
Ensure clear handover procedures between Sales and Operations.
Collaborate closely with Global Program Management, Operations, and Quality to safeguard customer satisfaction.
Partner with the Project Manager to coordinate internal teams (Production, Engineering, Quality, Logistics) and the customer to resolve launch issues and ensure operational alignment.
Work integrally with the customer’s planning team and internal order management to maintain an accurate rolling forecast, ensuring production capacity meets demand.
Requirements
Other job duties
Stay up to date with new products, applications and processes
Monitor Sales Force data accuracy for post-nomination business
Execute responsibilities assigned by internal Gate Process
Manage customer portals
Monitor running projects over the product lifecycle
Report on the status of accounts and projects
other duties as needed or required
KPIs
Achieve account growth target and budget target
Ensure successful annual price negotiations and its execution
Ensure 100% retention of strategic or important nominated accounts and projects
Foster 100% successful Handover & Onboarding of nominated projects
Customer retention rate and satisfaction levels.
Accuracy of forecasts and budgeting.
Margin protection during negotiations.
Timeliness of responses to customer inquiries.
Smooth coordination with internal stakeholders (Ops, Global Program Management, Quality)
We offer
Adequate training and development activities
Competitive compensation and benefit program
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